St Helena Online

Tag: St Helena Community Portal

Arcadia passenger questions P&O’s intentions

Arcadia lies off shore, viewed down Main Street, Jamestown
Arcadia lies off shore, viewed down Main Street

Messages of disappointment continue to reach St Helena Online regarding the failure of P&O Cruises to allow passengers ashore in “millpond” conditions when the Arcadia called at the island in April 2012.

The latest is from Diana Rainham, of Essex, UK, in response to coverage of the debacle. She writes:

“I was on the Arcadia and we were told previously that the communications were poor. The rumours were going round the ship were that St Helena was a ‘touch and go’ situation. The passengers were warned that any high waves would mean that we wouldn’t go ashore.

“Our view from the ship was not of high waves. There were a lot of elderly passengers but also a lot of middle-aged 35- to 50-year-olds, and the crew and entertainment staff were mainly in their 20s.

“The Arcadia used tenders to dock at Bali when the sea was the same if not more wavey.

“A lot of the passengers were very unappy with the situation. P&O should not have advertised St Helena as a port of call if they had no intention to dock there.

“I am so gutted I missed the chance to visit the beautiful island, have a drink in the Consulate, the Standard and the White Horse, buy some stamps and maybe even attempt Jacob’s Ladder.”

P&O Cruises have ignored previous requests to acknowledge the losses and inconvenience suffered by islanders. Another request will be made.

SEE ALSO:

Island loses ‘£100,000′, but P&O declines to express regret

Arcadia victim apologises to Saints for wasted welcome

Arcadia lies off shore, viewed down Main Street, Jamestown
Arcadia lies off shore, viewed down Main Street, Jamestown

Cruise passengers continue to express their anger at ship’s officers on board the MV Arcadia who decided a “millpond sea” was too dangerous for them to be allowed to go ashore at St Helena.

Now one disgruntled victim of the decision has apologised to islanders for their wasted efforts to lay on a traditional St Helena welcome for hundreds of passengers who denied the chance to visit the island.

A St Helena Online reader signing himself “Jackall” has sent the following message:

“We were aboard Arcadia and like every other passenger on board were excited about visiting the island.

“We were astonished when we were told we were not going ashore. Personally I may never get the chance to visit St Helena again and feel so cheated.

“I would like to apologise on behalf of the passengers who were never made aware by P&O of all the trouble and expense you went to, to make our visit memorable. We are so sorry.”

P&O Cruises has ignored several requests to acknowledge the frustration of islanders who took days off, spent time and money preparing food for visitors, or insured vehicles to use as taxis.

Johnny Clingham’s St Helena Community website now has links to an online forum that charts continuing dissatisfaction with P&O Cruises. Read it here.

SEE ALSO:

Island loses ‘£100,000′, but P&O declines to express regret

Shame on you, P&O – passenger’s anger over failure to land

The owners of the cruise ship MV Arcadia continue to ignore complaints about the captain’s refusal to allow its passengers to go ashore at St Helena in April 2012.

St Helena Tourism Association has written to P&O Cruises to point out the heavy losses suffered by islanders for the baffling failure, given the tranquil sea conditions on the day. It has received no response.

St Helena Online also received no acknowledgement of the Saint’s disappointment, despite several requests.

Passengers who were stranded on board for the otherwise “tedious” journey north from Walvis Bay have also vented their frustration in letters to the St Helena Independent and complaints to the company.

Johnny Clingham’s St Helena Community Portal now has links to an online forum that charts continuing dissatisfaction. Read it here.

SEE ALSO:
Island loses ‘£100,000′, but P&O declines to express regret

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